Question 1

How to order?

Accepted Answer

If stocks are available:
1. Go to Shop
2. Click the item you want to purchase
3. Add to cart
4. Follow instructions
 
If stocks are out of stock and available for preorder:
1. Email us at info@theschoolofsatchel.com regarding item you want to preorder/reserve
2. Provide customer details:
 
Name:
Item and Color:
Quantity:
Email Add:
Contact Number:
Shipping Address:
 
3. A notification email will be sent to you to confirm your reservation, total amount due and shipping date.
 
4. For bulk order inquiries or customized bulk items, please email us directly at info@theschoolofsatchel.com
https://www.theschoolofsatchel.com/corporate-orders

Question 2

What are your payment options?

Accepted Answer

In SHOP, after Add to Cart and details have been placed,
click CHECKOUT
 
OPTION 1: OFFLINE PAYMENT
1. Bank Deposit
Send us copy of deposit slip as soon as payment has been made.
 
2. Online Bank Transfer
Send us screenshot of bank transfer as soon as payment has been made.
 
We will verify your payments in 24 hours upon sending us a copy of proof of payment.
We will hold items for 48 hours upon placement of order.
If no response or confirmation from your end, order placed will be cancelled.
 
UNION BANK
See Act Plan Enterprises Inc.
000-8100-14877
 
Email Add: info@theschoolofsatchel.com
 
OPTION 2: PAYPAL PAYMENT
Pay with PayPal
When you hit "Buy Now" you will be redirected to PayPal where you can complete your purchase securely.
 
PayPal Account of The School of Satchel: info@theschoolofsatchel.com
 
OPTION 3: DEBIT CARD OR CREDIT CARD PAYMENT
In SHOP, after Add to Cart and details have been placed,
click CHECKOUT WITH PAYPAL
 
No need to create an account with PayPal. Simply follow instructions, input Debit/Credit Card details and you're done.

Question 3

What are your delivery methods:

Accepted Answer

1. Metro Manila shipment takes 1-4 days.
 
2. Provincial shipment takes 2-7 days.
 
We will ship item one banking day after we receive and verify your payment.
We use third party couriers to facilitate shipments.
 
Please provide complete shipment details to facilitate smooth transaction. For failed delivery attempts due to unavailability of receiver despite agreed shipment schedule, additional shipping cost incurred will be shouldered by the customer.
 
For other countries, please email us directly at info@theschoolofsatchel.com so we can give you shipping quotation. We use DHL express for international shipments.

Question 4

Do you ship internationally?

Accepted Answer

Yes we do.

Please send us a message or an email of the details of your purchase at info@theschoolofsatchel.com.

Question 5

Do you have warranty?

Accepted Answer

Repairs are free of charge within 7 days for metal parts/accessories. If oxidation occurs in 7 days, we will replace the item. Repairs due to wear and tear will be charged accordingly.

Question 6

What are the types of leather?

Accepted Answer

There are three leather grades. We only use full grain leather, the highest grade and most desirable types of leather.

GRADE A – FULL GRAIN
The finest of all leathers. Only the hair has been removed from the skin. The surface is natural, and hasn’t been corrected, split or buffed to conceal imperfections. Only the finest quality hides are reserved for this category.
The School of Satchel bags are made of full grain real cowhide leather.

GRADE B – TOP GRAIN
Most commonly used in high-end leather products. Leather has been buffed to hide imperfections and is generally treated with full pigment color. More durable than split.

GRADE C – SPLIT or GENUINE LEATHER
It is derived from the middle and lower layers of the skin. This is exclusively used for suede or covered in a fully pigmented coating. Less durable than full and top grain leathers.
Currently, we don’t have products that use this type of leather.

Question 7

How do you maintain the leather?

Accepted Answer

Handle leather bags with clean hands.
 
They are prone to absorbing grease and oils. For dirt, or scratches, gently rub using fingertip.
 
You can also wipe it with a damp white cloth, and ensure not to use too much water. Remember that leather takes time to dry.
 
Only use cleaners specially designed for leather.
 
Make sure to test the cleaner in a hidden surface. Once to twice a year application should be enough to keep your bag clean. Always follow the instructions of your chosen leather cleaner.
 
Store your leather bags properly.
 
Place them in a breathable dust bag or natural-fabric pillowcase. You can wrap the metal parts in a clean tissue paper.

THE SCHOOL OF SATCHEL

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